14-Day Return Policy

 

We guarantee the authenticity and condition of every item we sell. If you are not completely satisfied with your purchase, you may return it within 14 working days of receipt for a prompt refund.

 Returns & Refunds Policy

We want you to feel confident shopping with us. If your purchase is not right for you, please follow the steps below.

14-day cancellation period

You may cancel your online purchase without giving a reason within 14 days, starting the day after you receive your item. If items from one order arrive separately, the period starts the day after the final item arrives.

To cancel, email afashionistastore@gmail.com or write to the address below. Please include your name, order number and the item you wish to return. You do not need to wait for our approval to exercise your cancellation right.

Send the item back within 14 days of notifying us.

Returns address:
Afashionistastore 

344 Nell Gwynn House, Sloane Avenue 

SW3 3BA London UK

Condition of returned items

You may inspect and try on items as you would in a shop. Please avoid wearing them beyond trying them on, washing, altering or damaging them. Try shoes on indoors on a clean surface.

Please return any accompanying accessories, authenticity cards, dust bags and boxes, and keep tags attached where possible. Pack items securely.

Where handling goes beyond what is reasonably necessary to inspect an item, we may deduct the resulting loss in value from your refund. We do not charge a restocking fee.

Return postage

For change-of-mind returns, you are responsible for return postage. We recommend a tracked service with suitable cover for the item’s value. Keep your proof of posting.

If an item is faulty, incorrect or not as described, contact us so we can arrange or cover reasonable return costs.

Refunds

We will refund you without undue delay and within 14 days of receiving the returned goods or proof that you have sent them back, whichever is earlier. Refunds go to your original payment method.

If you cancel your entire order, we will also refund the standard outbound delivery charge. Any additional amount paid for an upgraded delivery service is not refundable for a change-of-mind return.

Pre-owned and sale items

Our returns policy applies to pre-owned and sale items, including clothing, shoes, handbags and accessories.

Please review the photographs and condition description before purchasing. Clearly disclosed wear forms part of a pre-owned item’s description, but does not remove your cancellation rights.

Hygiene exceptions

Change-of-mind returns are excluded for goods supplied with a hygiene seal where that seal has been broken after delivery and the goods are unsuitable for return for genuine health or hygiene reasons. This exception does not apply simply because an item is a beauty product.

Problems with your order

If an item arrives damaged, is incorrect or does not match its description, please contact afashionistastore@gmail.com, including photographs where possible.

The 14-day change-of-mind period does not limit your statutory rights concerning faulty or misdescribed goods.

Exchanges

As many of our pieces are unique, we cannot guarantee an exchange. You can return an eligible item and place a separate order for another available piece.